Technical Support Engineer Jobs In Telangana Fresher jobs,it jobs,Sarkari Naukri,Govt Jobs,Bank Jobs,Police Jobs,Army Jobs FreeJobAlert9.com

Breaking

Home Top Ad

Post Top Ad

Technical Support Engineer Jobs In Telangana

Technical Support Engineer Jobs In Hyderabad Telangana

Job Title : TECHNICAL SUPPORT ENGINEER

Location : HYDERABAD

Eligibility : Bachelors Degree

Experience : 3+5 yrs

Recruitment Freshers
 IT-jobs All-india-job
Army-Jobs Metrorail-jobs
Delhi-jobs Chennai-jobs
Any-Graduate-jobs B.Tech-jobs
Bank-jobs Mumbai-jobs

RESPONSIBILITIES & DUTIES We are looking for a multi-talented, technically skilled Technical Support Engineer. The Technical Support Manager will be the main point of contact for customer support for applications. The technologically-savvy and customer-oriented Technical Engineer will be a key team member to our quickly growing business. KEY RESPONSIBILITIES:
  • Establish and maintain an effective and positive relationship with customers
  • Troubleshoot issues and provide technical expertise for internally developed applications and systems, providing customer care support for technical concerns and issues with a results-oriented mindset
  • Ensure technical support and product issues are resolved in a timely manner
  • Identify opportunities and work in parallel with internal resources to provide proactive/preventative activities and reduce the number of issues experienced to optimize solutions and services
  • Solve problems through logic and ingenuity, working through internal resources and systems
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
  • Provide documentation and procedures to users to further their use of our applications and systems.
  • Record, track and document customer support issues (reporting), including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Manage existing customer relationships; identify potential product and services leads within existing customer accounts.
  • Perform special projects as assigned
KNOWLEDGE, SKILLS & ABILITIES
  • Bachelor's degree, preferably in Computer Science or Information Technology
  • MUST HAVE 3-5 years’ experience in development and technical Support
  • Experience in CRM domain is a plus
  • Experience with – Core Java, web services, Oracle CRM, SQL
  • Conflict-management savvy – focused listener who is dedicated to solving customers concerns and issues with professional composure
  • Stellar troubleshooting skills
  • Able to pick up on technical devices easily/quick study; learns new skills and acquires knowledge easily
  • Excellent communications and interpersonal skills with the ability to interact and communicate at all levels
  • Strong analytical skills regarding technical issues

Technical Support Engineer Jobs In Hyderabad Click Here

Post Bottom Ad

Pages