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ITSM Support Jobs In Pune Bangalore

ITSM Support Jobs In Pune/Bangalore

TITLE : ITSM support

LOCATION : Pune / Bangalore

EXPERIENCE: 2-8 years

Eligibility : Any Graduate

Company : Vyomlabs

ITSM Support Jobs In Pune  Bangalore


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JOB INFORMATION


Job Description: Technically support the team and share knowledge and experience for team grooming Identify, perform root cause analysis, provide work-around and resolution for Problem tickets raised from existing Incidents or potential problems identified by themselves, the support team or leads Root-cause analysis, work-around and solution to Problem tickets is the responsibility of this team Investigate and implement solutions on improving overall performance of the system Create/Update/Review/Approve/Publish/Retire Knowledge Articles raised by themselves or the team Help the support team (L1/L2) to achieve the desired level of service by resolving escalated tickets, raising issues with BMC Support Deploy hot-fix / work-around provided by BMC on the SeMaPHORE environments, without affecting the on-going functionalities Participate in Change Notes analysis, development, building test cases, unit testing and deployment Participate in SeMaPHORE-related project activities which will include large integration/customization/configuration projects. Team Lead will contact when required Work during out-of-office hours for Critical issue resolution and also for deployment / release activities Work in shifts to support Europe customers (0800 to 1800 hrs CET i.e. 1130 to 2130 hrs IST) Contact Person: Amruta Lanka

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